Return Your Order | CHARLES & KEITH UK

Return Portal

Welcome to our returns portal.
For ASOS Customers, please login using order ID and delivery Post Code.

ORDERID Please enter your order number

EMAIL ADDRESS / PHONE NUMBER Please enter a valid email adress or phone number

Whoops! You entered something incorrectly or something went wrong... please try again.

Pick the item(s) you wish to return from order

Please select what you wish to return

Product

Reason for Return

Quantity

Total:

1. Please make sure the item(s) is in original condition, with the original packaging, product tags, and tickets attached
2. In the interest of hygiene, we do not accept returns or refunds on earrings and foot care accessories unless they are defective, or the wrong item was sent
3. A final inspection will be conducted to ensure all items are in their original condition before processing your returns
4. Returns that do not meet our policy will not be accepted and will be returned to you at your cost
5. If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP

Whoops! Please select at least one item to return.

Whoops! Please select the return reason.

Select a Carrier

Please choose a Carrier.
For DHL Express returns, a flat fee of €6 will be deducted from the refund amount.

Carrier

Service Type

Select your return method

Email Please Enter the Valid Email

Phone Number Please Enter Phone Number Please Dont Enter Special Characters

Pickup Date( Pickup next business day has to be scheduled before 17:00 CET ) Please Select Date

Pickup From time Please Select From Time

Pickup To time Please Select To Time Please Select To time Greater Than From time

County Please enter County

TaxId Please enter valid TaxId

Thank you! Your return order has been submitted, please check your email to print out the postage label and recieve further instructions

Whoops! Something went wrong, please refresh the page and try again.

Thank You!

Welcome to Page1

Dear Customer

You can print your label by following this link: Print label

You can read additional instructions for returning your order based on the carrier you chose by following this link: Go to the carriers web-portal

Thank you for using our service.

Thank You!

Welcome to Page1

Dear Customer

At this moment our servers are too busy to proccess your request. As soon as we are able, we will send you and email confirmation with the label and further instructions on what to do.

Select your return method

Drop off in a Carrier Parcel shop		moreinfo
Pickup@home

Enter Phone Number Please Enter Phone Number Please Dont Enter Special Characters

Email Please Enter the Email Please Enter the Valid Email

Pickup Date( Pickup next business day has to be scheduled before 17:00 CET ) Please Select Date

Pickup From time Please Select From Time

Pickup To time Please Select To Time

Please Select To time Greater Than From time

County Please enter County

Whoops! Something went wrong, please refresh the page and try again.

Select a return method

I print the return label myself

Return label printed in PUDO

Create QR Code to print label in store

Email Please Enter the Email Please Enter the Valid Email

Whoops! Something went wrong, please refresh the page and try again.

Select a return method

Canada Post Return

Pudo Point Return

Whoops! Something went wrong, please refresh the page and try again.

Pickup Date

Please Select Date

Pickup From time Please Select Pickup Fromtime

Pickup To time Please Select Pickup To time

Please Select To time Greater Than From time

Return Portal

Welcome to our returns portal.
For ASOS Customers, please login using order ID and delivery Post Code.

Whoops! Something went wrong, please refresh the page and try again.

ORDERID PLEASE ENTER YOUR ORDER NUMBER

FIRST NAME ENTER FIRST NAME

LAST NAME ENTER LAST NAME

EMAIL PLEASE ENTER EMAIL

STREET ENTER STREET

HOUSE NUMBER ENTER HOUSE NUMBER

POSTALCODE ENTER POSTALCODE

CITY ENTER CITY

PHONE NUMBER PLEASE ENTER VALID PHONE NUMBER

STATE ENTER STATE

COUNTRY

Operation mode not available. Please contact administrator.

Where is My Return

Please enter your Tracking number or Order number

Back